Remote Support

Remote Support

Our remote support service is available to all X-Shops clients and offers a easy to use, safe and secure way to share screens and allows X-Shops staff to demonstrate how our e-commerce software works.

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What is Remote Support? The Remote Support tool is there for computer problems that don't require a PC Engineer to be physically present. PC problems such as a non functioning program, driver issues, program tutorials and viruses can be solved remotely by a computer engineer. This doesn't only save you time, but also money. A remote fix can be cheaper and much less time consuming then calling a computer engineer or taking your machine to a repair centre. During a Remote Support session, there is a constant connection between the engineers computer and the clients computer/laptop. This connection is a…
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Please call our helpdesk on 01322 406478 before proceeding any further. Our remote control software is a fast, secure application that allows a PC Technician to diagnose and repair faults on your computer. You will be kept fully informed as the technician works on your computer. The Small Print... By requesting and accepting a remote session from X-Shops, you accept responsibility for any changes made to the desktop content or system settings. While our skilled technicians make every effort to ensure that your computer operates as requested, X-Shops does not assume and is not responsible for subsequent operation and system…